Mumbai Airport Becomes India’s First to Achieve Level 5 Customer Experience Accreditation

 Mumbai Airport Becomes India’s First to Achieve Level 5 Customer Experience Accreditation

Published On: January 8, 2025 | Author: ExamGuruAdda Team

The Chhatrapati Shivaji Maharaj International Airport (CSMIA), managed by Adani Airport Holdings Ltd (AAHL), has achieved a groundbreaking milestone by becoming the first airport in India and third in the world to receive the prestigious Level 5 accreditation for 'Customer Experience' from the Airports Council International (ACI).

www.examguruadda.in

Adani Group Chairman Gautam Adani announced this remarkable achievement on social media platform X, emphasizing the company’s commitment to exceptional customer service. "There is no greater manifestation of business success than a company's ability to serve its customers," Adani stated, expressing gratitude for this global recognition.

What is ACI Level 5 Accreditation?

The Airports Council International (ACI) Level 5 accreditation is the highest honor in customer experience management, recognizing airports that consistently provide world-class services, foster customer satisfaction, and implement cutting-edge innovations. CSMIA’s achievement highlights its dedication to delivering exceptional experiences to millions of passengers annually.

Key Highlights of CSMIA's Performance

• Passenger Traffic:
  In November 2024, CSMIA recorded 4.77 million passengers, including 3.4 million domestic and 1.37 million international travelers.

• Air Traffic Movements (ATMs):
  During the same month, the airport handled 27,200 ATMs, comprising 9,696 domestic and 7,504 international movements, reflecting its growing operational efficiency.

• Excellence in Energy Management:
  In September 2024, CSMIA also won the CII’s National Award for Excellence in Energy Management, showcasing its leadership in sustainability initiatives.

Why This Achievement Matters

This milestone reinforces Mumbai Airport’s position as a leader in global aviation. It sets a new benchmark for Indian airports and exemplifies how customer-centric innovations and operational excellence can create a significant impact.

What’s Next for CSMIA?

CSMIA aims to maintain its upward trajectory by focusing on expanding connectivity and delivering unparalleled services. The airport remains committed to setting new standards in the aviation industry, both domestically and internationally.

Conclusion

The Level 5 accreditation is not just an honor for Mumbai Airport but a testament to India's growing prominence in global aviation. With continuous efforts to enhance customer experience, CSMIA is setting an example for airports worldwide.

---

FAQs

1. What is ACI Level 5 accreditation?
ACI Level 5 accreditation recognizes airports that excel in customer experience management by implementing innovative strategies and delivering exceptional services consistently.

2. Why is CSMIA’s achievement significant?
CSMIA is the first airport in India and only the third in the world to receive this prestigious recognition, making it a pioneer in customer experience.

3. What other awards has CSMIA won recently?
In September 2024, CSMIA won the CII National Award for Excellence in Energy Management, highlighting its focus on sustainability.